Dan Shewan Posts from the Internet Marketing Blog
What do WordStream, Google and the White House have in common? We’re all championing small businesses this week, as Small Business Week 2014 is in full swing!In partnership with the Small Business Administration, a series of events, workshops and Q&A sessions are taking place in cities across the country (and at tech companies such as Microsoft and Twitter) to provide proprietors of small businesses with the support, advice and resources they need to thrive.
Small Business StatisticsSmall businesses are a big deal. According to the Small Business Administration, small businesses make up:99.7% of U.S. employer firms64% of net new private sector jobs49.2% of private sector employment46% of private sector output43% of high-tech employment98% of firms exporting goods overseas33% of the co... > Read more
Whatever you call it – defection, attrition, turnover – customer churn is a painful reality that all businesses have to deal with. Even the largest and most successful companies suffer from customer churn, and understanding what causes formerly loyal customers to abandon ship is crucial to lasting, sustainable business growth.
In today’s post, we’re going to look at what customer churn is, what constitutes a “good” churn rate, and ways you can stop your customers turning their backs on you forever.Art installation by Tim EtchellsWhat is Customer Churn?Client churn is when existing customers stop doing business with you. This can mean different things depending on the nature of your business. Examples include:Cancelation of a subscriptionClosure of an accountNon-renewal of a cont... > Read more
Ask two content marketers about long-form content and you’ll likely get two completely different responses. The first might say that long-form content is a gamble, given audiences’ supposedly miniscule attention spans. The other might say that producing longer articles is an excellent way to engage with readers and offer them genuine value and a rewarding experience.
Which of these content marketers is right? Yep, you guessed it – the long-form content evangelist. Why? Let’s find out.Table of contentsWhat is Long-Form Content?Why Does Long-Form Content Work?5 Long-Form Content ExamplesWhat Is Long-Form Content?It might seem obvious, but there are many different definitions of what long-form content truly is. Some people consider articles longer than 700 words to be long-form, wherea... > Read more
I don’t know about you, but after six years of headlines telling us how badly the economy is doing, I’ve just about had enough of the doom and gloom. How about some good news for a change?According to Cook Associates, Inc., an executive search firm with offices in Boston, Chicago and New York City, the job markets here in the Hub and the Big Apple are on the mend after enduring a nasty slump during the second half of last year.
Even better news is that WordStream was named one of Boston’s “up-and-coming” employers after enjoying one of our strongest quarters ever in Q1 2014 and bringing more than 20 new staff members on board – myself included!In its Q1 Digital Jobs Index, Cook revealed that hiring was up 2.2% during the first quarter of 2014 in Boston and 4.6% in New York City.... > Read more
In today’s post, you’ll learn how to build landing pages from the ground up and see which option is right for you. By the end of this post, you’ll be ready to start building a landing page that will drive conversions. Unless it looks like the one above, in which case you’ll probably want to rethink your life choices.Building a Landing Page the ‘Hard’ WayBefore we dive into... > Read more
Like practically every topic of discussion on the internet, net neutrality is a subject that people either a) haven’t heard of and couldn’t care less about, or b) are rabidly passionate about and will die to defend (or so it seems in most site comment sections). But what is net neutrality anyway, and why should marketers care?What is Net Neutrality?Net neutrality is the concept that internet service providers (ISPs) should allow all types of traffic to travel across their networks without discrimination; that all sites and applications should be treated equally, and not subjected to traffic shaping, bandwidth throttling and other means of control that serve ISPs' commercial interests.
Here are five facts that marketers need to know about net neutrality and why it’s so important:1. Net... > Read more
It seems there’s always a digital marketing conference going on somewhere, but few were as eagerly anticipated as SearchLove Boston 2014 was. The thoroughly charming folks at Distilled assembled a truly diverse lineup of speakers for the event – a roster of search and digital marketing talent that certainly didn’t disappoint.
It’s hard to believe it’s already been a week since we gathered at Harvard Medical School’s Joseph B. Martin Conference Center for the event, and perhaps even harder to believe that I failed to get this write-up finished sooner. C’est la vie.Although I’ve no doubt many of you were hanging on my every word on Twitter during the conference, here’s a round-up of some of my favorite sessions.Day OneAlthough Distilled’s Founder and Chief Marketing Office... > Read more
WordStream recently received intel from one of our field agents that Kristi Anderson, VP of marketing for GetOutfitted.com, was attempting to maximize the effectiveness of her PPC campaigns and increase conversions.Despite facing overwhelming odds, Kristi succeeded in her mission by using WordStream’s not-so-super-secret paid search technology.
Over the course of 30 days, Kristi learned precisely where she was going wrong in her paid search efforts, enabling her to take immediate action and get incredible results.In just 30 days, Kristi was able to:Improve her impression-weighted Quality Score by 50%Raise her average CTR from 0.26% to 6.32% - 24 times higher than her original CTRIncrease her account activity score from 39% to 72%Kristi’s mission was ambitious, but far from impossible. ... > Read more
Unless you’re fortunate enough to be the only player in your industry (say, the only dedicated supplier of lion-taming equipment in North America), you’ll need to differentiate yourself from your competition through your unique selling proposition, or USP.A strong, instantly recognizable USP can make or break businesses operating in competitive markets, so it’s essential that you leverage your USP and make it the cornerstone of your overall marketing strategy.
Until you know what your USP is, and how to capitalize on it, your business will be just another voice clamoring to be heard.In this post, you'll learn:Unique selling proposition definitionUnique selling proposition examplesUnique selling proposition best practicesHow to use a unique selling proposition in your advertisementsHo... > Read more
To the uninitiated, the Google Display Network can be more than a little intimidating. Despite the vast potential of the GDN to expand AdWords advertisers’ reach, the costs and time management involved in running a GDN campaign put many people off, particularly small businesses with limited paid search budgets.
For these reasons, Google launched its latest hybrid campaign type, Search Network with Display Select (SNDS), in November 2013. SNDS campaigns are the ideal way for AdWords advertisers to take their first steps into the world of display, and WordStream’s Director of Search Engine Marketing Rich Griffin sat down with Google’s Katie Hamilton in a Google Hangout on Air to dive deeper into what SNDS campaigns can do for advertisers.In the Hangout, Katie and Rich cover topics inclu... > Read more
My first SEO copywriting job (which is what most content marketing used to be called before “web content” was a thing) was working as a freelancer for a national British travel agency. Although the work itself amounted to little more than stuffing awkward long-tail keywords into flowery copy about tourist hotspots across the Mediterranean, it was an invaluable learning experience and set me on an exciting and rewarding career path.
Since that fateful freelance gig, I’ve written millions of words (literally) – most of them during the past three years. In that time, I’ve learned a lot about what separates the great content from the bad, how to hit deadlines on time every time, and why measuring your coffee intake in pots is a warning sign that you should probably take it easy.In tod... > Read more
A/B tests are a vital part of WordStream’s marketing efforts. Seriously, we split test everything: banner ads, registration forms, landing pages – you name it. My colleagues keep telling me that buying two different burritos for lunch then tweeting about which one I like best doesn’t count as “real” A/B testing, but I beg to differ.
One of the tools we use for A/B tests is Optimizely, a comprehensive solution that allows us to conduct tests quickly and easily. It’s awesome when we find tools that help us understand our audience more effectively, but it’s even more awesome when the people behind those tools recognize us for how we use their software. That’s precisely what happened recently when Optimizely told us that WordStream is a finalist in the inaugural Opties 2014 awar... > Read more
Including schema microdata in your web pages is a lot like eating well, exercising or getting a good night’s rest – you know you should be doing it, but actually following through can be harder than it sounds. Unless you’re a health nut, in which case please stop telling us about Crossfit.Although schema and other structured markup formats have been around for several years, relatively few sites bother to include schema microdata, and even fewer people actually know what schema is or what it’s for.
However, there’s no need to be embarrassed – we’re going to answer your questions about schema and why you should make it an integral part of your SEO strategy. Pay attention – there’s a test at the end*.*Not reallyWhat is Schema?Schema is a type of microdata that makes it easi... > Read more
If you’re in PPC, you’ll undoubtedly have heard about Hanapin Marketing’s HeroConf, the world’s largest PPC conference. If you’re thinking of attending HeroConf 2014, you won’t find people wearing capes, masks or spandex leggings (well, probably not, anyway). However, you will find WordStream and many other PPC experts speaking about the hottest topics in paid search.
HeroConf 2014 will take place at the Hilton Austin Hotel in beautiful Austin, TX, from April 28-30. The Hilton Austin is nestled in one of the city’s trendiest areas, and is located just two blocks away from Austin’s historic 6th Street entertainment district.Why Attend HeroConf 2014?There are already dozens of reasons to attend HeroConf 2014, but here are some of the highlights:4 keynote addresses11 networking... > Read more
Ever secretly wonder if mobile PPC ads are really as effective as their desktop counterparts? It’s okay, I won’t tell anyone. In fact, a lot of advertisers (including some big, impressive brands that claim to be “experts” in paid search) share these doubts – but don’t worry, we’ll get to that later.
For now, let’s discuss some questions you might have about mobile PPC advertising. Do people actually click them? Did Google’s new SERP design ruin everything? Can mobile PPC improve your visibility in local search? Let’s find out.[RELATED: How to Build the Perfect Mobile Landing Page]How Effective Are Mobile PPC Ads?Before we go any further, we need to address the fact that, yes, in-app and mobile display advertising are almost universally hated by consumers. However, unlik... > Read more
If desktop landing pages are the equivalent of a job interview, mobile landing pages are like elevator pitches on steroids – you have mere seconds for your page to load, grab your users’ attention and persuade them to act. Building the perfect mobile landing page is no easy task, and unless you have a strong mobile strategy in place before you start, you could be missing out on invaluable opportunities for greater conversions.
Ignore Mobile Landing Pages at Your PerilYou already know that you can’t ignore mobile, but in case you need a few choice statistics to drop on the naysayers at your next meeting, these should spur them into action:• According to the Monetate Ecommerce Quarterly EQ4 2013 report, one in every three visits to leading ecommerce websites came from either a tablet ... > Read more
When Thomas Edison said, “Opportunity is missed by most people because it is dressed in overalls and looks like work,” he wasn’t talking about negative keywords. While paid search was not among Edison’s various areas of expertise, his words of wisdom most definitely apply to how to run an effective AdWords campaign.
Whether you’re a newcomer to AdWords or have been running PPC campaigns since Google launched the platform in 2000 (with a grand total of 350 customers), you’ve probably given a great deal of thought to which keywords will result in more clicks and higher conversions – not to mention that vacation home in Lake Tahoe you’ve been dreaming about.However, fewer businesses devote as much time and energy to building a negative keyword list, despite the crucial role tha... > Read more
Unless you’re lucky enough to live somewhere warm like southern California or Florida, chances are pretty good that you’ve been suffering through the bitter cold like we have here in Boston. As much as I would have loved to open February’s Best of the Month blog post with some pithy references to the weather, Elisa used them to great effect last month – Posts So Hot They Ended the Polar Vortex? That's a tough act to follow.
Instead, I’ll cut to the chase and present you with a roundup of February’s most popular blog posts – and a Futurama meme for good measure, since some of our most popular posts this month peered far into The Future™. Enjoy!1. The Future of PageRank: 13 Experts on the Dwindling Value of the Link – Are links still the essential currency of the web, or are... > Read more
Everybody* knows that A/B testing best practices can help you run faster, jump higher and increase conversions. When it comes to providing users with an engaging and rewarding online experience, good A/B tests are a more effective treatment for embarrassing landing pages than topical ointment. However, approaches to designing multivariate tests that provide accurate and representative results can be uncertain at best and outright divisive at worst.
A/B testing is an invaluable tool for landing page optimization when implemented correctly. To minimize wasting time, money and effort on changes that will yield little to no benefit – or even make things worse – take the following points into consideration during your next project.* Not everybody knows this Prove ItBefore you casually a... > Read more