SEO Marketing
Quick! Google the name of your company. See anything you don't like? A Reputation Management service firm can make it disappear or so that was their sales pitch, that is, until now.
Yesterday we reported on Google’s roll-out of new, huge site-links that appear on branded searches, which pretty much crowds out the entire browser screen contents. Organic search listings not affiliated with the company (such as any damaging reviews) are pushed “below the fold” or to page 2 and beyond, where fewer and fewer eyeballs venture out to.
And of course, buying a paid advertisement on AdWords for your company’s name can now even further push stuff below the fold since ads are now also huge.
The Reputation Management industry has sprouted up in recent years to defend clients against potentially damaging information on the Web. With potential customers doing online product research, bad reviews or complaints that turn up in a search for a company’s name can turn into lost deals or negative publicity. Reputation management services promise to highlight positive pages and bury negative reviews deep in search results. For example, most reputation services do search engine optimization to promote positive pages (such as a company’s Twitter, Facebook or Linked-In Page, or positive reviews), thereby pushing off negative references off the first page of search results. Reputation Management services are typically pitched as another tool companies can use in their marketing and PR efforts.
It's still hard to say how companies who are using reputation management services will respond. While there’s more to Reputation Management than just monitoring the first page of branded search results for your company, for example, there's other stuff like social media reputation management – but social media chatter is pretty transient and quickly disappears over time. But now that Google seems to automatically heavily favor a company’s own webpage automatically via huge sitelinks, what becomes of Reputation Management? Are reputation management issues a thing of the past? Let me know what you think in the comments below.










Comments
Wednesday August 17, 2011
Jonathan Bentz (not verified) Said:
Wednesday August 17, 2011
Larry Kim Said:
Online Reputation Management for spelling errors and longer-tail keyword searches? sounds pretty niche. and infact google has pretty good spell checking, so a search for wordstram (a mispelling) still shows the mega huge wordstream sitelink.
Wednesday August 17, 2011
Peter Willis (not verified) Said:
Wednesday August 17, 2011
Larry Kim Said:
Hi peter i look at it slightly differently. before there were roughly 10 things to click on in the first page of search results (sometimes more because of universal search results, etc. but you get the idea). Now when i search on a branded search for "wordstream" there are 23 things that i can click on, of which 13 are going to my site. that's more than 50% of the "things" that people can click on, and the entire screen without scrolling.
And furthermore the design of the mega site link is just so huge that it kind of sucks people in. It's a huge endorsement on the part of google that this site is where you should go. I will try to get some data for this...
Wednesday August 17, 2011
Brian Patterson (not verified) Said:
Wednesday August 17, 2011
Richard Kraneis (not verified) Said:
Thursday February 14, 2013
David Jones (not verified) Said:
I've used a reputation management in the past to rid a specific negative post which seemed almost impossible. I worked for a client, an established website - whenever the company name was typed into google, they automatically wanted to insert the work "SCAM" after it. So for example as I typed in said company name, it was followed by the work Scam and linked to a very popular consumer website.
We had to work hard to rid this term from being listed.
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