WordStream's Top 10 of the Month

Check out our top 10 greatest hits from June!Everything You Want to Know About Quality Score & Landing Pages – This FAQ, consisting of questions we received during a recent webinar, is packed with info on AdWords Quality Score and how your landing pages affect it.RIP SEO Footer Links – Matt Cutts recently announced that boilerplate, sitewide links don’t count for much if anything.

Has your link strategy changed?AdWords Live Chat Ad Extension Now In Beta – Google appears to be testing a new “Live Chat” extension that allows people to click a button to initiate a live chat directly from a PPC ad.3 Things I’ve Learned from Founding a Software Start-Up – Larry talks about his experience with founding, bootstrapping, and securing funding for a software company that is now al... > Read more

June 29, 2012     |   Written by: Elisa Gabbert   |   Posted In: WordStream   |   Comments: 1

Dealing with Google Analytics (Not Provided) Data

 The (Not Provided) OutlookSince October 2011, organic keyword data from logged-in Google users is not visible in Google Analytics. Google explained its new policy as an effort to protect privacy, but as keyword data continues to be available to Google advertisers, one is left to wonder whether privacy or profit is behind the move.

Whatever the reason, this lack of keyword data presents real problems for the SEO industry. Since October, most firms have seen the percentage of (not provided) data grow, currently averaging around 23% according to some estimates. Making tactical decisions 23% in the dark is hard enough, but things are going to get worse. Firefox, with a hefty 35% market share of browser usage, recently announced that it would default to HTTPS Google search. Whether ot... > Read more

June 26, 2012     |   Posted In: Analytics   |   Comments: 28

Twitter Paid Advertising for Small Businesses: How to Get the Most Out of the Promoted Tweets Platform

Twitter’s pay-per-click advertising platform, now in beta, has opened up to offer access to some small businesses in addition to the larger advertisers who have been able to advertise via Twitter ads for some time. Getting access to the promoted tweets platform and understanding the different types of advertising available to you via Twitter could be a point of confusion for small businesses, so let’s outline the different means of advertising on Twitter.

(See Also: How to See Your Old Tweets)Available Forms of Twitter AdvertisingThere are a few different ways you can advertise on Twitter:Promote Tweets to Twitter Search – You can pin a promoted Tweet to a specific search (you could choose some of your core keywords or advertise on a competitor’s brand name).Promote Tweets to Your F... > Read more

June 25, 2012     |   Written by: Tom Demers   |   Posted In: Twitter   |   Comments: 4

So Long, Farewell, and 3 Online Marketing Lessons I’ve Found While Travel Planning

Well WordStream fans, I have some bittersweet news—I’ll be leaving WordStream soon to spend time in Europe.It’s been such a joy to work here and be part of our mega-marketing team.Normally a year isn’t all that long, but in startup years it’s a decent chunk of time. I started at WordStream during its haywire adolescent stage, and have had the unique opportunity to be here as it has come into its own and really begun to thrive.

Blogging and discussing the latest online marketing happenings with you guys has been awesome. While I’ll miss WordStream immensely, I’m excited about my travels and what’s next.Now dry those tears, this isn’t the end! I’ll be spending a couple weeks in Italy teaching a bed & breakfast some SEO basics, so I’ll continue blogging here from time... > Read more

June 22, 2012     |   Written by: Megan Marrs   |   Posted In: Marketing Strategy   |   Comments: 5

Microsoft adCenter Quality Score: How Quality Score Works on Bing & Yahoo

The Microsoft adCenter platform offers its own answer to AdWords Quality Score, but as with negative keywords in adCenter, Quality Scores in adCenter function somewhat differently than they do in Google AdWords.You can easily see your keyword-level Quality Scores in adCenter, similar to the way that you can drill down to the keyword level in AdWords:The way that Quality Score is calculated, however, is slightly different in adCenter.

How Quality Score Is Calculated in adCenterThe biggest difference is that adCenter Quality Score doesn’t actually impact your cost per click and ad rank, ad position, or keyword eligibility. It’s designed to be a metric that indicates how generally competitive your keyword is in the adCenter marketplace as compared to other advertisers’ keywords. The over... > Read more

June 21, 2012     |   Written by: Tom Demers   |   Posted In: Paid Search Marketing   |   Comments: 1

Truth in Advertising vs. Lies in Advertising: Which Do You Prefer?

Facebook Ads Whisper Sweet Lies While Kinect Emotion-Detecting Ads Slap You With the TruthA few weeks ago I encountered a bizarre advertisement on Facebook that caught my attention:I spent a moment trying to puzzle out how a decapitated baby head related to social work. The whole point of course is that it doesn’t—the creepy-baby-head-ad I encountered is a classic shock & awe Facebook ad, determined to capture a user’s attention with a strange picture with hopes that you might be curious enough to click through.

It’s quite the lowly form of advertising, banking on Facebook users’ curiosity alone to drive clicks. But this idea of embracing the “silly” factor that is ever-present on the internet can be successful for some, like the Plenty Of Fish ads made in Microsoft Paint ... > Read more

June 20, 2012     |   Written by: Megan Marrs   |   Posted In: Marketing Strategy   |   Comments: 1

Google Announces AdWords Scripts - Simplifies AdWords Scripting!

In case you missed it, Google AdWords has released a new API called AdWords Scripts! In my opinion, this primarily impacts high-end platform providers (like Kenshoo perhaps?) who have pretty sophisticated e-commerce functionality, for example, live integration of product feeds with AdWords Campaigns. Now, these more sophisticated advertisers can (potentially) roll out this kind of functionality without having to develop an entire AdWords platform.Last week, I spoke to Aaron Karp, a colleague on the AdWords API team at Google, to learn more about AdWords Scripts. Here’s what I learned.What Are AdWords Scripts?AdWords Scripts are a lightweight JavaScript style interface for performing routine activities against an account, such as AdWords scripting for updating and reporting on your AdWord... > Read more

June 19, 2012     |   Written by: Larry Kim   |   Posted In: AdWords Tips   |   Comments: 1

AdWords Ad Writing Tools: 3 Ways to Write Better Ads (Faster) with WordStream

If you have been working with PPC for a while you’ve probably already reached the conclusion that your text ads play a large part in determining the overall success of your PPC account. While bidding on the right keywords ensures that your ads are appearing in front of qualified searchers, if your ad copy isn’t enticing, there is a good chance that searchers won’t reach your site.

Worse still, they may end up at your competitor’s site. It doesn’t matter that your competitor charges more for a lower quality product while providing less service than you do. Why not? Because they wrote a better text ad. My old soccer coach used to say that you missed every shot that you didn’t take. In PPC, you miss out on every potential customer who doesn’t click.Need more proof that text ads ... > Read more

June 19, 2012     |   Posted In: AdWords Tips   |   Comments: 3

I'm Speaking at a Boston Product Management Association (BPMA) event on Thursday June 21.

Hello World!Just a quick announcement that I'll be participating in the Boston Product Management Association (BPMA) June meeting, this Thursday, June 21, 2012, at the Constant Contact offices in Waltham, at 6:15PM. It's not a free event, but anyway, here are all the details!Session TopicPanel Discussion on "Sophomoric Software: Going from Prototype to Production" hosted by the Boston Product Management Association (BPMA).

BPMA Session AbstractYou've received some seed funding and signed with a customer or two. Now you need to grow your base to bring in some real revenue and build a production-quality product. It's very exciting times but you may not realize that the light at the end of the tunnel may be the train. Attend this session to learn more from an experienced group of executives ho... > Read more

June 18, 2012     |   Written by: Larry Kim   |   Posted In: WordStream   |   Comments: 0

I Love Twitter's New Weekly Email and You Should Too

Twitter, God love them, tends to be a little slow on the uptake as far as social networks go. It’s been around for about six years, but Twitter has been notoriously slow about adding new features and improving the functionality of its website. For example, it took years for the company to build in a “retweet” button (and the way they built it initially was not well received); it acquired TweetDeck in May 2011, but has kept TweetDeck as a separate application with its own brand rather than integrating those awesome features into Twitter itself.

About a month ago, Twitter sent out an email to users announcing some updates and policy changes. First among those changes: “A new weekly email that delivers the most interesting news and items you might have missed from the people ... > Read more

June 18, 2012     |   Written by: Elisa Gabbert   |   Posted In: Social Media   |   Comments: 1

AdWords Live Chat Ad Extension Now In Beta!

Breaking News!Adwords Releases New Live Chat Ad Extensions! Take a look at this incredible screenshot!What is the New AdWords Live Chat Ad ExtensionThis new Ad Extension appears to enable a live chat session by clicking on the "Live Chat" icon within the Google AdWords ad! The chat extension has not been announced by Google yet in any official capacity.

This exciting new ad extension builds on many other interesting ad extensions released by Google in the last year including:AdWords Communication/Email ExtensionsAdWords Social Ad ExtensionsAdWords Product Ad ExtensionsAdWords Call Ad ExtensionsAdWords Sitelink ExtensionsPersonally, I am very excited by Live Chat Ad Extensions in AdWords because it greatly reduces the the time it takes to speak to your leads, which should lead to higher conv... > Read more

June 15, 2012     |   Written by: Larry Kim   |   Posted In: AdWords Tips   |   Comments: 3

RIP Clickable, Inc.

In case you missed it, Syncapse yesterday announced that it had acquired Clickable, Inc.!! (Go to clickable.com for additional details!)Clickable had been at one point been a direct competitor of WordStream, but much less so in the last year because:Clickable changed their product direction away from PPC /AdWords/Search Engine Marketing and instead focused more on Social Media and Facebook Advertising.

Clickable changed their target market away from small and medium-sized businesses towards larger, up-market companies.I don't know much about the Clickable acquisition -- I'm just as surprised as everyone else! But here’s what I do know:We've seen a growing flow of customers who were ex-Clickable users in the last 6 months. SMBs need help with paid search / AdWords and we are laser-focused ... > Read more

June 15, 2012     |   Written by: Larry Kim   |   Posted In: Search Engine Marketing   |   Comments: 0

3 Things I’ve Learned from Founding a Software Start-Up

5 years ago, I quit my day job and I started WordStream. The idea for my start-up was pretty simple: That paid search is potentially an incredibly effective way to grow your business, but unfortunately, you need to be a math wizard to make it actually work. Since most small businesses don’t have these kinds of skills (or the money to hire someone with those skills) our mission would be to develop software that would make it possible for millions of small businesses to be succesful.

In the last 5 years we’ve accomplished quite a lot! Today, we’re the industry leader in our market segment, we've developed innovative products and features like PPC Advisor and the 20 Minute PPC Work Week, we have many customers, and we’re growing remarkably fast! But it wasn’t always like this an... > Read more

June 15, 2012     |   Written by: Larry Kim   |   Posted In: WordStream   |   Comments: 9

Microsoft AdCenter Negative Keywords: Using the Negative Match Type on Bing & Yahoo

There are a lot of key differences between Google and Bing match types, but people seem to be particularly confused about adCenter’s negative keyword match type. Most people are familiar with negative keywords in Google AdWords and understand the mechanics of using negative keyword tools and selecting the best negatives for a campaign in Google AdWords, but many people struggle with some of the nuances of leveraging negative keywords within Microsoft adCenter.

In this post we’ll walk through how negative keywords work in adCenter and how, specifically, that functionality is different from Google AdWords.Using Negative Keyword Match Types in Microsoft adCenterIn the post I linked to above, Bethany Bey created this great chart comparing the way negative keyword match types function on dif... > Read more

June 14, 2012     |   Written by: Tom Demers   |   Posted In: Paid Search Marketing   |   Comments: 3

Duh: Study Reveals Your Facebook Fans Like You More Than Random People

 The New York Times just published an Associated Press snippet under the extremely misleading headline "ComScore Study Says Facebook Ads Effective."Larry passed me the link, and we both wondered briefly if Facebook had commissioned a study to "prove" that their ads are in fact effective (since our recent research suggests that Facebook ads are not effective compared to other online display ad networks).

However, if you read the story, it doesn't even appear to be about ads (emphases mine):The report released Tuesday found that people who were fans of Starbucks and Target, or friends of those fans, were more likely to make a purchase than a control group that were not fans.The comScore study comes a day after the research firm said that the number of unique visitors to Facebook's websit... > Read more

June 12, 2012     |   Written by: Elisa Gabbert   |   Posted In: Social Media   |   Comments: 9

What Would an AdWords Consultant Do? AdWords Experts Share Their Stories, Part 16

This is the latest in a series of interviews we're conducting with AdWords advertisers who got unusually high scores using our AdWords Performance Grader. We're reaching out to high scorers to find out what strategies contribute to their strong AdWords performance. For more in this series, see:AdWords Experts Share the Secrets of Their PPC Success, Part 1AdWords Experts Share the Secrets of Their PPC Success, Part 2AdWords Experts Share the Secrets of Their PPC Success, Part 3AdWords Experts Share the Secrets of Their PPC Success, Part 4AdWords Experts Share the Secrets of Their PPC Success, Part 5AdWords Experts Share the Secrets of Their PPC Success, Part 6AdWords Experts Share the Secrets of Their PPC Success, Part 7AdWords Experts Share the Secrets of Their PPC Success, Part 8AdWords E... > Read more

June 12, 2012     |   Written by: Elisa Gabbert   |   Posted In: AdWords Tips   |   Comments: 1

Google AdWords Display Network Tab: How to Use the Reconfigured Display Network Tab

This is another post in a series aimed at helping advertisers to better understand how to leverage all of the various tools in the AdWords interface to help get the most out of their campaigns. Previously we’ve offered guides to using:AdWords Ad ExtensionsAdWords Reporting via the Dimensions TabAdWords Campaign SettingsCreating & Analyzing AdWords AdsThe Google AdWords Audience TabGoogle AdWords Auto TargetsGoogle AdWords’ Left NavigationGoogle AdWords Tools & Analysis TabGoogle recently reconfigured how advertisers can manage their display campaigns, and in this post we’ll walk through the new Google AdWords display network tab.

Using the Google AdWords Display Network TabAs with most of the main tabs within AdWords (keywords, ad text, etc.) you access the display network tab... > Read more

June 11, 2012     |   Written by: Tom Demers   |   Posted In: AdWords Tips   |   Comments: 1

Matt Cutts: 'Don't Write the Epitaph for Links Just Yet'

Every year at SMX Advanced, Matt Cutts does a “You & A” question-and-answer session with Danny Sullivan. Matt McGee’s write-up of this year’s interview is full of juicy tidbits and interesting insight into Google’s inner workings – but it’s worth reminding ourselves that part of Cutts’ job is PR.

When a company goes around saying “We value transparency, we value transparency!” all the time, you have to wonder how transparent they’re being – and Google’s algorithms for organic search rankings and Quality Score are still very cryptic.But let’s see what we can take away from his comments anyway, shall we?Links Still Matter – But Not Site-Wide Links, SuckersDanny asked, “Do links still work, or are social signals gonna replace them?” Cutts responded:Dougla... > Read more

June 08, 2012     |   Written by: Elisa Gabbert   |   Posted In: Online Marketing Blog Roundup   |   Comments: 7

Say Hello to Google+ Local. Will it Replace Yelp and Facebook Pages for Businesses?

I was frustrated and disappointed when the news broke that Google retired Google Places services and replaced it with a new Google+ Local. I already spend a lot of time adding and verifying businesses on Google Places and didn’t want to go through the same process again.However, when I logged in to the new service at https://plus.

google.com/local, I found that nothing fundamental has really changed – Google just transferred data, adding more information and additional features like business score and recommended local places. Those businesses which are not verified by their owners still require verification by phone or mail, the same way it was on Google Places. Meanwhile, the new local pages look fresh, engaging, and have more features for business owners and visitors.Here's what it l... > Read more

June 07, 2012     |   Posted In: Google   |   Comments: 5

RIP SEO Footer Links

Do SEO Footer Links work? Are SEO-optimized footer links at the bottom of your web pages any good for SEO or are they bad? (does it hurt SEO?). The official answer as of now is No  - that SEO footer links don't work.Matt Cutts today announced at the SMX conference that: “We’ve done a good job of ignoring boilerplate, site wide links.

In the last few months, we’ve been trying to make the point that not only is link buying like that not doing any good, we’re turning the dial up to let people know that certain link spam techniques are a waste of money.”What have your experiences been with SEO Footer Links? Are you finding that they no longer work? Is your SEO footer hurting your traffic? Let me know what you're seeing! Hit me up on Twitter: Follow @larrykim... > Read more

June 06, 2012     |   Written by: Larry Kim   |   Posted In: SEO Marketing   |   Comments: 32

Bing's Sponsored Results for 'Keyword' Are Out of Control

This is pretty funny – do a search for “keyword” in Bing and here’s an example of the ads that get served:In other words, a seemingly random assortment of merchants – Bloomingdales, BMW of Sudbury, ankylosing spondylitis treatments, whip cream chargers?? Only one of the sponsored results has anything to do with keywords, the one on the bottom for an “SEO Site Analyzer” (notice, though, that the term “keyword” doesn’t even appear in the ad).

What’s going on here? My coworker Sergey figured it out – marketers or business owners are either uploading a spreadsheet or cutting and pasting from a document that uses “Keyword” as a heading. For example, Bloomingdales might have a keyword list that looks something like this:KeywordKate SpadeDKNYMichael KorsAnd the heading ... > Read more

June 06, 2012     |   Written by: Elisa Gabbert   |   Posted In: Paid Search Marketing   |   Comments: 4

The Evolution of Google AdWords – A $38 Billion Advertising Platform

October 23, 2000, will be a date forever remembered by internet marketers around the globe, as this was the birth of the first ever self-serve online advertising platform – Google AdWords. Google has gone on since then to become a multi-billion-dollar advertising system and the most frequented self-serve advertising platform that exists today.

This article is a brief overview of AdWords’ journey to arrive where it is today.2000-2003After initial testing proved successful in 1999, Google AdWords initially launched in October of the following year, on a pay-per-impression basis and only on the right-hand side of the search results.Users would sign up on a completely self-serve basis and set how much they were willing to pay per thousand impressions (or times the ad showed); whoever was b... > Read more

June 05, 2012     |   Posted In: AdWords Tips   |   Comments: 0

Everything You Want to Know About Quality Score & Landing Pages

We recently ran a joint webinar with landing page specialists Unbounce called “How to Use Killer Landing Pages to Get Better PPC Results” (you can view the slides from that webinar here). We didn’t have time to answer all the great follow-up questions from attendees, so we’re answering them here on the blog.

Special thanks to Tom Demers of Measured SEM for his help with answering these questions.What would you consider to be the weighting of Ad CTR vs. Landing Page relevancy as it relates to Quality Score? If you have a KW with low quality score should the first area of focus be Ad Copy testing or landing page development?The relevance of your ad is more important on balance than your landing page. It’s the first thing a Google user sees, assuming your ad qualifies to display in ... > Read more

June 04, 2012     |   Written by: Elisa Gabbert   |   Posted In: SEM Questions   |   Comments: 6

Google+ Local, Paid Inclusion, Facebook Ads & More: This Week’s Webby Wonders

Sayonara May, Hola June! Here’s a quick roundup of what you might have missed this week, in case you’ve been stuck in Memorial-Day-beach-mode. Say Hello to Google+ LocalGoogle is shelving Google Places in exchange for new Google+ Local pages. The new Google+ Local pages are integrated with Zagat reviews (now that Zagat acquisition finally makes sense), and will allow businesses to connect better with customers.

SEL has a great comprehensive guide about what to expect when you’re expecting Google+ Local.Haters Gonna HateIn lieu of the new Google+ Local business pages, Socialnomics published a great blog post about how to deal with negative reviews. Here’s a hint: Don’t flip out! I will say though, I’ve seen some businesses use those “People Hate Us On Yelp” stickers and... > Read more

June 01, 2012     |   Written by: Megan Marrs   |   Posted In:   |   Comments: 1

WordStream's Best of the Month: Our Top 10 of May

 It’s three weeks or so till the summer solstice, but everyone knows Memorial Day is the unofficial beginning of summer. It’s time to put on your white jeans and accidentally squirt ketchup on them when preparing to eat a hot dog.It’s also time to check out our blog’s greatest hits from May, just in case you missed them the first time.

Your social calendar is filling up with barbecues and outdoor concerts, and it was a big month for social media in the news too. For once, the conversation revolved around Facebook, its IPO and subsequent fluctuating (dropping, mostly) stock price, and to a lesser degree Pinterest, rather than Google’s assorted machinations – not that Google didn’t put up a good fight.Here are the 10 posts that got the most eye-time this month:How Much Is ... > Read more

May 31, 2012     |   Written by: Elisa Gabbert   |   Posted In: WordStream   |   Comments: 1

Build Credibility & Increase Conversions with Branded PPC and SEO

 Branded PPC and SEO strategies pay tremendous dividends, but few companies cash in. On the PPC side, marketers often think it’s a waste of money to bid on branded keywords, to essentially pay for what they already own. On the SEO side, firms may not even realize branded strategies exist – let alone why they matter.

But branded PPC and SEO offer three benefits every company in the world loves: control, credibility and conversions. Let’s take a quick look at why branded strategies make these things happen.Gain Control with Branded PPCBy ceding the PPC turf to distributors, affiliates, generic merchandisers and competitors, brand owners suffer on two fronts:First, they don’t even compete for clicks they could probably win.Second, they open the door for a poor brand experience on ... > Read more

May 30, 2012     |   Posted In: Search Engine Marketing   |   Comments: 4

Quick Guide to the Google AdWords Ad Preview & Diagnosis Tool

This is the sixth post in a series that focuses on using the various tools located within the Google AdWords tools and analysis tab. Previous posts have focused on:The Google AdWords change history toolThe AdWords conversion tabGoogle Analytics Reporting within the AdWords InterfaceGoogle Website OptimizerThe Google AdWords Keyword ToolThe Google AdWords Traffic EstimatorThe Google AdWords Placement ToolThe Google AdWords Contextual Targeting ToolIn this post we’ll walk through how to get the most out of the Google AdWords ad preview and diagnostics tool.

What is the AdWords Ad Preview & Diagnostics Tool?The AdWords ad preview and diagnostics tool is a tool designed by Google to allow you to check the status of your ad and the way it’s being displayed to different searchers in ... > Read more

May 29, 2012     |   Written by: Tom Demers   |   Posted In: AdWords Tips   |   Comments: 1

WordStream Takes News Media By Storm: CEO Ralph Folz on Fox, BBC

 Last week, when we released data revealing Facebook’s shortcomings as an advertising platform, we didn’t know how timely it would be. Then GM announced it was pulling its $10 million Facebook campaign, claiming the ads weren’t working. Coming right before the IPO, the news was a shock – but we were able to step in with an explanation for GM’s move.

For example, despite its incredible reach, Facebook delivers lackluster results – the average Facebook ad has a click-through rate (CTR) of about 0.05%, which is half the average CTR for banner ads across the Internet, and just 1/10 as high as the average ad on the Google Display Network.Because our research provided some answers, it led to some great opportunities to speak about the findings in the media. In the course of a fe... > Read more

May 25, 2012     |   Written by: Elisa Gabbert   |   Posted In: WordStream   |   Comments: 8

Quick Guide to the Google AdWords Contextual Targeting Tool

This is the sixth post in a series that focuses on using the various tools located within the Google AdWords tools and analysis tab. Previous posts have focused on:The Google AdWords change history toolThe AdWords conversion tabGoogle Analytics Reporting within the AdWords InterfaceGoogle Website OptimizerThe Google AdWords Keyword ToolThe Google AdWords Traffic EstimatorThe Google AdWords Placement ToolIn this post we’ll walk through how to get the most out of the Google AdWords Contextual Targeting Tool.

What Is the Contextual Targeting Tool?In much the same way that the placement tool allows you to find websites that would be good targeting candidates for your display campaigns, the contextual targeting tool allows you to identify good groups of keywords to target within your disp... > Read more

May 24, 2012     |   Written by: Tom Demers   |   Posted In: AdWords Tips   |   Comments: 1

How to Advertise eBay and Etsy Products via Google AdWords

 We recently had an interesting question from a reader:Can I run an AdWords campaign for my products listed on eBay? If yes can I link it directly to eBay?The answer to this is a little bit tricky: eBay sellers are no longer able to submit products via their own merchant feed to Google product listings.

eBay sellers have to rely on the eBay product feed to have their products pushed to the Google merchant feed. The same goes for Etsy and similar marketplaces. Assuming your products are showing within the marketplace in question’s merchant account, you can submit those products via AdWords product listing ads (PLA).The way this works is that each marketplace is required by Google to have a multi-client account and create sub-accounts for sellers (more information on Google’s polici... > Read more

May 22, 2012     |   Written by: Tom Demers   |   Posted In: AdWords Tips   |   Comments: 2
 
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