Customer Success Account Executive

Customer Success Account Executive

Job Title: Customer Success Account Executive

Location: 177 Huntington Avenue, Boston, Massachusetts

Reporting: Reports to the VP of Customer Success

Background: WordStream provides the technology, insight and guidance to empower small and medium businesses to succeed online by leveraging search marketing to build traffic and drive demand to their digital properties. WordStream is an innovative technology company located in Boston’s Back Bay close to the commuter rail and many T stations.

Our Offerings are:

·   WordStream Advisor: Our core Saas product

·   Managed Services: Our full service PPC management  offering

Position Overview: The Customer Success Account Executive (CSAE) will work with Customer Success Specialists on the team to identify opportunities and deliver up-sells from current customers.

Job Description: We are looking for a dynamic and passionate individual to drive the success of our client base and pair their needs with current product and service offerings.  The CSAE will have a significant, direct impact on the growth of our customers and their lifetime with WordStream.

This is the perfect position for a trailblazer who is looking to make a great impact on an up-and-coming start up.  In addition, he/she will become part of a kick-ass team of experts who truly love their job, the company and lead the corporate culture with hard-work and fun times. This is a fantastic opportunity for a resourceful, success driven, and entrepreneurial individual looking to take their career to the next level.

Responsibilities:

·   Identify leads from existing client base

·   Consult with CS team to verify and identify needs in an effort to focus efforts on the right customer

·   Leverage sales management tools including Salesforce.com to track sales activities

·   Track deal pipeline, assist with providing periodic updates and sales forecasts

·   Process orders and contracts

·   Exceed sales goals

Role Abilities:

·   Professional, reliable team player

·   Bachelor’s degree (4 year) required

·   Minimum of 3 years’ experience in direct or telesales roles with proven success achieving revenue targets/quotas

·   Experience selling existing customers and/or services a plus

·   Strong organizational and time management skills

·   Basic understanding of the SEM industry and digital marketing

·   Proficiency with Salesforce.com (or other SFA/CRM tool) and MS Office apps including Outlook, Word, Excel and PowerPoint.

·   Ability to successfully manage personal workflow

·   Ability to speak and write clearly and persuasively

·   Adaptable; this is a new role in a start-up environment

·   Must be authorized to work in the US

·   Flexibility to work outside of standard business hours

Culture and Attitude/Traits:

·   We are a venture backed company that aims to dominate our market. We like to work hard and overachieve – so will you! We offer competitive base pay along with an aggressive performance based commission plan, benefits, open vacation policy and a professional work environment and great company culture.

How to Apply:

If you qualify, please submit your resume and cover letter including demonstrated results supporting the culture, abilities and responsibilities of the role to ServicesJobs@wordstream.com and we’ll be in touch.

 
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