WordStream, a Google Premier partner, is a leading online advertising company that offers software and services for thousands of happy clients, as well as the AdWords Performance Grader, a free account auditing tool that has delivered over 1 million reports and analyzed over $9 billion in unique advertising spend.
Recently, WordStream was named a leader in the Search Advertising category based on its body of customer reviews, with a 4.5 out of 5-star rating in a 2016 report by G2 Crowd, a crowd-based review platform that compares competing software offerings.
Outstanding Reviews Move WordStream into the Leader Quadrant
This summer, outstanding customer reviews boosted WordStream into the Leader Quadrant as a major player. Satisfaction and Market Presence ratings were up by 6 points and WordStream was rated #1 in Customer Satisfaction.
WordStream’s Positive Reviews Name the Company #1 in Customer Satisfaction
WordStream achieved the #1 rating in customer satisfaction, based on strong responses to five questions:
- Likely to recommend
- Product going in the right direction
- Ease of doing business
- Quality of customer support
- Ease of use
In all five categories, WordStream stood far above the industry average and beat out competitors such as Kenshoo, Marin, Adobe and Google AdWords.
WordStream Ratings Place the Product Above Average in All Categories
WordStream’s product was also reviewed by users and stood above all average metrics. The product was rated based on performance and reliability, ad creation and editing, ad and conversion tracking, advanced targeting options, ad and landing page scheduling, and scenario planning. Notably, the product significantly outperformed the average in performance and reliability with a 93% satisfaction rating.
WordStream Reviewed by Over 200 Small and Mid-Size Businesses
The majority of customers who use and have reviewed WordStream are small and mid-market businesses. The average reviewer reported a return on investment in 5 months with quick implementation in 10 days on average. On average, WordStream reviewers said they would recommend WordStream at a rate of 90%.
Reviews Cite WordStream as a Time-Saver and Easy-to-Use
Customer reviews repeatedly cite ease of use and time savings as huge benefits to using WordStream’s 20 Minute PPC Work Week. Reviewers also cited honest and diverse suggestions in the tool as a nice alternative to simply raising bids on specific keywords.