AdWords Negative Keyword Lists: A Negative User Experience
When you have to read a help file to understand how to use a feature, doesn’t it bug you? Don’t you wish that things were a little more intuitive and easy to use?
For whatever reason, the AdWords team seems to be masters at releasing very useful features (sometimes awesome features like Broad Match Modifiers) and then making them a pain to use. You may remember my concerns about ACE for ads a few weeks back. Again, ACE for ads is great, but no fun to use.
I hate to be negative about negative keywords, which I love so much (see my posts on search query mining), but AdWords made me feel stupid when I created my first "negative keyword list." I hate it when software makes me feel stupid.
Creating the list was very straightforward. Simply:
- Navigate to the Control panel and library
- Click on Negative keyword lists
- Name your list and add your keywords
- Click on Save
And you get this:
I’m feeling good at this point and I’m ready to associate my new list to some campaigns, but can’t find any way to do so. Where’s my "Add Campaigns" button? I end up clicking back into the list to see if I missed something, but I didn’t.
Eventually, I give up and click on the "Learn more" link, and start to read about how to associate campaigns with my new list. Keep in mind that I was following directions from the Inside AdWords blog post up to this point, and believed them when they said:
Now, with shared lists, you can simply create a single negative keyword list and associate it with each search campaign.
Simply create. Check! Simply associate? Not so much.
After “learning more,” I realize that the only way to associate your new negative keyword list is one campaign at a time. Here are the instructions as written in AdWords Help:
Then, follow these instructions:
Click the Keywords tab for each of the campaigns for which you'd like to use this list of negative keywords.
Click the Negative keywords link at the bottom of the page. The Campaign level table has two views:
Keywords: Shows which individual negative keywords have been directly added to this campaign.
Keyword Lists: Shows which negative keyword lists have been added to this campaign.
Click the Add drop-down menu from either view, and then select Negative keyword list. You'll then be able to choose the lists you'd like to add. If you didn't already select a campaign, you'll need to do this before adding the negative keyword list.
I guess this seems backwards to me. Maybe I’m the only one, but I would rather have a "negative list-centric" work flow. Anyone remember associating campaigns with a report in the old Report Center and how the process worked?
How about something like this:
Wouldn’t a process like this make more sense? While you are thinking about the context of your negative list, couldn’t they have the option to add multiple campaigns immediately without having to click out of the experience and go to the campaigns individually?
Powerful features are great, but without an equally great user experience most people will not change their behaviors and habits to start using it (even if they should). How many AdWords features and capabilities go unused each day for of this very reason?
However, I guess this opens the door for third-party developers to make our lives easier, and also gives the advantage to the advertiser who is willing to do the hard work.
AdWords, if you’re reading this, I think your users would appreciate and love you for a better user experience with using our new, much appreciated negative lists. Keep up the (mostly) good work!
This is a guest post by Chad Summerhill, author of the blog PPC Prospector, provider of free PPC tools and PPC tutorials, and in-house AdWords Specialist at Moving Solutions, Inc. (UPack.com and MoveBuilder.com).