As much as we may hate to admit it, the rules are always different for small businesses.
Most of our clients fit in the small-to-medium-sized bucket, and hey, we’re right there in that bucket with you. So it’s worthwhile to acknowledge when the best practices that work for big brands don’t really apply to us little guys.
Today I’ll be discussing some content marketing “rules” that it’s OK for small businesses to break.
This is the content marketing rule I hear over and over again, and it’s starting to grate on me as much as “content is king” and other hackneyed marketing clichés. (Apologies to my strategy wonk friends.)
There are a few problems with the “you need a content strategy” refrain. First, it’s completely vague and not actionable. What does it even mean? It’s like if you said, “Babe, I’m making tacos tonight” and your husband answered, “OK, but you’re going to need a taco strategy.” I guess, if it makes you feel better to frame it that way, but when I make tacos I don’t draw up a battle plan; I just make tacos.
But the real problem with the idea of content marketing strategy – in particular if you’re a small business and you’re just trying to get started with content marketing – is that the strategy phase takes time and money, and is generally based on hopes and expectations rather than data and real-world results. If you worry too much about your “content strategy,” you could end up wasting a lot of resources developing a content strategy for the web only to discover that:
For the same reason, I don’t advocate building out a content calendar months in advance – it’s not agile, it’s not responsive, and it often leads to wasted effort when your business goals change. (But we do recommend building content audits into your calendar!)
Let me clarify: It’s not that you don’t need a content strategy, but that your strategy should emerge as you go.
Image via Smashing Magazine
Strategy is a living thing that should evolve as you execute. Think of it as a feedback loop – as you create, publish, and promote your content, pay attention to what is working and what isn’t. Then, do more of what’s working and scrap the stuff that didn’t work. But you won’t know what’s working until you actually start creating content.
I’ve been at WordStream for over five years, so I’ve seen a lot of strategies come and go. For example:
The best way to learn is by doing, so jump right into the water with content marketing, then measure your results so you know what’s worth your time and what isn’t.
As my colleague Dan pointed out recently, “storytelling” has become a big buzzword in the content marketing world. And sure, it’s true that people like stories. They also like special effects. That doesn’t mean your content needs explosions to succeed.
Business storytelling (and explosions) can be powerful, but it isn’t necessarily what people are coming to your brand for. If you worry too much about spinning a great yarn, you’re in danger of forgetting why you’re doing this in the first place: it’s a marketing channel.
Big brands have huge captive audiences and equally huge budgets, so they can afford to tell sweeping stories and do sexy stuff like data science. As a small business, you have every reason to start with content that’s a little more humble, and you’ll probably find that it’s way more effective than elaborate “stories.” Start here:
Your prospects have questions. You have answers. Do keyword research to figure out what those questions are, then provide the best answers. Showing people how to do something is the most powerful way to build trust and demonstrate expertise.
Go ahead and bang your head on your desk all day trying to organize your content into a story with a clear beginning, middle, and end. Your competitor just published a list that took 1/10 the time to structure and got 10 times more traction.
Love it or hate it, people love lists. Almost half of Buzzfeed headlines start with a number.
And it’s not just Buzzfeed – below are the headlines of our top 3 best-performing blog posts so far this year:
Yep, they’re all formatted as lists. And it’s not only that lists are easily digestible and so more likely to be read and shared when you first hit publish – I suspect that list headlines also get higher click-through rates from the Google search page, and that’s why all of these posts continue to drive tons of evergreen organic traffic.
A final problem with the nebulous recommendation to tell stories with your content: it’s hard to know if you’ve actually succeeded or not.
Last year, I wrote about some of the qualities of great content marketing, such as usability and readability. Most of these qualities are actually measurable. You’ll know your content is shareable if it gets a lot of social engagement. You’ll know your content is usable if time on site and bounce rate metrics are good. You’ll know your content is memorable if it has repeat visitors. You’ll know your content is findable if it ranks in search and drives organic traffic over time. As such these qualities make better yardsticks for success.
People think this is how content marketing works: You publish a great blog post, your prospect finds it, and he’s so excited about your damn blog, he calls you straight up and says “MAKE ME A CUSTOMER!”
That’s not how it works. For the most part, content marketing happens at the top of the funnel. Good content builds brand awareness and trust so that people come to you willingly when they’re ready to buy. The path that leads from the first interaction with your content to the eventual conversion could be indirect and twisted.
Via Rand Fishkin’s presentation “Why Content Marketing Fails”
For example, here’s a peek at what our top conversion paths looked like during one time period this year. (You can find this view in Google Analytics under Conversion > Multi-Channel Funnels > Top Conversion Paths.)
A ton of people find our content through organic search. But they usually don’t convert immediately. Instead, they remember our brand and come back as a direct visitor later. Or, they see one of our remarketing banners after visiting our site and convert then. Or, they click on a paid search ad after Googling something with more commercial intent – but we can see from the cookie that they previously visited our site organically. Sometimes people visit our site directly four or five times – probably in the research phase – before they finally convert.
The point is, especially if you’re marketing a product with a longer sales cycle, like software, you shouldn’t expect content marketing to convert visitors immediately. In fact, being too pushy or self-promotional can kill the very trust you’re trying to build – one study found that “signing off an otherwise objective blog post or newsletter with a product pitch will bring the content’s credibility level down by 29 percent” (Contently).
Best practices are only ever a rough starting point. Only experience will tell you what is actually realistic for your marketing team and effective at helping you meet your goals. So, to quote Axl Rose, stop strategizing and get in the ring.
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