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11 Free Ways to Reach Your Audience Online During COVID-19

October 1, 2020

The financial burdens of COVID-19 have put many SMBs in search of affordable ways to market their business. The good news is that more people are spending time online than ever before, and there are plenty of simple ways to reach your customers digitally without spending a dime.

how to reach your audience online during covid19 shop local

Here, I’m sharing 11 free strategies to expand your reach on four popular online platforms:

  • Google
  • Facebook
  • Instagram
  • Twitter

Reaching your audience on Google

One quick note before we begin this section: As of writing this post, Google My Business profile editing capabilities are varying from day to day as Google suppresses and adds features in response to COVID-19. If you get stuck on any of the below suggestions, skip them and be on the lookout for capabilities to return.

1. Update your Google My Business profile

Your Google My Business profile is the free listing that appears for your business on both Google Maps and Google Local Search results. Due to special hours, physical closings, and limited travel, consumers are performing even more “near me” and “open now” searches on Google during COVID-19. They’re also searching for specific criteria such as delivery and online payment options. That being said, you should make the following updates to your profile to continue reaching your audience on Google:

  • Verify your hours (or mark your business as temporarily closed).
  • Modify your description (a.k.a. “From the business”) to include relevant COVID-19 offerings.
  • Have a category selected, as this will allow you to indicate industry-specific attributes, such as curbside pickup, drive-through and delivery for restaurants.
  • Create posts (more on this next).
reach audience during COVID update GMB listing

Note: Google is using blanket labels right now such as “hours and services may differ,” but you can still set your business up for success for when they lift this label.

2. Create Google posts

Just like with social media platforms, you can publish posts to your Google My Business listing for free. But unlike social media platforms where users are leisurely scrolling, consumers on Google are actively seeking. GMB posts enable you to get your updates and special offers in front of consumers who are ready to engage, making this is a great way to reach and retain customers during COVID-19.

how to reach your audience online during COVID-19 GMB post example

This salon is temporarily closed, yet its online store is reaching a vast Google Maps audience through this GMB post.

And with GMB’s new COVID-19 post type, you can be even more effective at reaching your audience at the right time. This is a great alternative to the Q&A section (“Is your business open during COVID-19?”), which is temporarily not appearing on profiles.

how to reach your audience online during COVID post gmb

3. Write relevant blog posts

The internet is saturated right now with COVID-19 content, but that doesn’t mean you can’t still strive to show up on the first page of a Google search. The trick is to target long-tail keywords highly specific to your niche. For example, a chiropractor could write a blog post “At-home Lower Back Exercises” or “Avoid Neck Pain While in Quarantine.” This content costs nothing to create other than your time, which you might have more of at this point, anyway.

how to reach your audience online during COVID-19 blog posts

The very first results for “prevent neck pain during quarantine” is none other than a small PT business in Cambridge, MA.

You could even tie in your geographic area for more effective targeting, like with a list titled “Best Places to Walk Your Dog in Bethesda.” These coronavirus-relevant pages will garner traffic in and of themselves right now, but they’ll also boost your overall website SEO for the long term.

Bonus strategy: create a free Google Shopping listing

On April 21, Google announced the rollout of free Shopping listings to all retailers to help them find more customers online in the wake of COVID-19. Give it a try!

Reaching Your Audience on Facebook during COVID-19

Social media is key for building relationships, and with usage increasing during isolation, you can reach more of your audience on Facebook during COVID-19. Here are three ways to use Facebook to help your business stay resilient.

4. Hop on Facebook Live

More people are watching live videos right now than ever before. In fact, Facebook Live viewers have increased by up to 50%. There are many obvious uses for this free Facebook marketing feature, such as answering COVID-19 customer questions, providing relevant advice, or leading a quarantine workout. But remember also that Facebook Live videos can be saved. With viewership at an all-time high, this is a good time to run live sessions on your traditional and evergreen topics, which you can repurpose down the line once the coronavirus has passed. Your customers will be different post-pandemic, so be sure to cater to their new behaviors and needs.

How to reach your audience online during COVID19 FB live

This non-coronavirus-related DIY tutorial is helpful now but can also be repurposed later on down the line.

Navigate the changing online advertising landscape with this free small business guide to COVID-19.

5. Do a lucky draw giveaway

If you’re open and delivering, it’s a good idea to add some extra delight to your deliveries. It’s an even better idea to add some mystery to the mix. As with the Facebook example below, you could run a giveaway where all orders placed within a particular time frame qualify for a free treat—and one lucky winner gets a gift card. Not only can this encourage more audience engagement, but it will boost their spirits, as well.

How to reach your audience online during COVID19 FB giveaway

6. Check in with your community

There’s a plethora of COVID-19 posts on social media, but that doesn’t mean you need to come up with an earth-shattering post to stand out to your audience. A simple, heart-felt post with no intention other than to wish your community well can go a long way. After all, genuinity is authenticity.

hoe to reach audience on facebook during covid19 check in with community

Reaching your audience on Instagram during COVID-19

Instagram is great for storytelling, and everyone has their own unique COVID-19 stories to share. Here’s how to reach your audience for free on Instagram during COVID-19.

7. Use COVID-19 hashtags

Hashtags are a free and yet powerful way to expand your social media visibility.There are, of course, many trending COVID-19 hashtags circulating around. But broad Instagram hashtags like #COVID19 aren’t going to give you much visibility. The key is to use location and industry modifiers. For example:

  • Instead of #COVID19, try something like #covidfashion #covidpetsafety or #covidhomeschooling.
  • Instead of #wereinthistogether, try something like #portlandstrong.

Some other ideas for COVID-19 hashtags you can use or modify for your business are:

  • #DIY (think #diyhomedecor or #diyhaircut).
  • #boredombusters
  • #athome (like #athomeworkout or #athomelearning).
  • #quarantineedition
  • #quarantine (Including #quarantineparenting, #quarantinecrafts, #quarantinerecipes).
how to reach your audience online during covid19 hashtags

Of course, if you’re just looking to sprinkle in some friendly and uplifting hashtags, that’s fine too! Try COVID-19 hashtags like #wereinthistogether, #wellgetthroughthis, #allinthistogether, #thenewnormal, #alonetogether, #stayhome, #saferathome, and #sixfeetapart.

8. Write COVID-friendly captions

There are a number of purposes your COVID-19 Instagram posts can serve. Here are some writing guidelines for Instagram captions to appropriately reach your Instagram audience:

  • When boosting morale: Keep captions light and not too specific; everyone is experiencing it differently.
  • When offering health and safety tips: Check captions for accuracy.
  • When providing updates: Keep captions concise with essentials only.
  • When promoting pivoted offerings: Include words like “curbside pickup”or “still available.”
how to reach your audience online during COVID instagram caption

For more copywriting guidelines during COVID-19, head here.

Reaching your audience on Twitter during COVID-19

Twitter takes on the conversational nature of Facebook but the quicker consumption pace of Instagram. Here are three free ways to obtain visibility and resonate with your audience during COVID-19.

9. Repurpose reviews

Part of Roger Smith Hotel’s Twitter strategy is that of taking quotes from positive customer reviews and creating tweets out of them. They have continued this tactic throughout COVID-19, and I must say, it works. The tweets don’t ask you to leave a review or book a stay, but the positive words and attractive images do leave you feeling pretty good.

how to reach your audience online during COVID roger smith hotel

Create tweets out of your most uplifting customer feedback as a way to reach followers during COVID-19.

10. Take up #supportsmallbusiness offers

There are plenty of consumers on Twitter right now who are offering to promote local businesses in their area. Run a hashtag search like #shoplocal, #supportsmallbusiness, #shoplocal[yourcity] or #smallbusiness and see if you find any offers.

how to reach your audience online during COVID retweets

11. Support other local businesses during COVID-19

In the example below, Connected Kent offers to share five different local businesses for every one tweet about their services. Why not try this strategy for your business? It’s a great way to reach new audiences on Twitter while also helping out other local businesses struggling during COVID-19—all for free.

how to reach audience on twitter during COVID connected kent

These free methods of digital marketing are great strategies for reaching your audience and alleviating economic hardship during COVID-19, but they can be adapted for use even after the pandemic has passed. Try them out and how knows, maybe you’ll come out of this pandemic with a stronger online presence than ever before.

Kristen McCormick

Kristen is the Senior Managing Editor at WordStream, where she helps businesses to make sense of their online marketing and advertising. She specializes in local SEO, copywriting, and conversion optimization, and she finds life to be exponentially more delightful on a bicycle.

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